Policies & Guidelines

Non-Discrimination Policy

The YMCA of Northern Rock County does not discriminate on the basis of race, color, religion, gender, age, national origin, marital status, veteran status, sexual orientation, mental or physical disability, or any other basis prohibited by a statute. The Y has the authority to deny or revoke membership and/or program privileges if the member/participant abuses or misuses any Y owned or operated equipment or facilities; engages in conduct, which is abusive, illegal, and disruptive, or poses a threat to the safety of others; engages in activities contrary to the mission and purpose of the Y. 

Sex Offender Policy 

In the interest of maintaining a safe environment for members, guests, and employees, the YMCA of Northern Rock County conducts regular sex offender screenings on all members, participants, and guests. If a sex offender match occurs, the Y reserves the right to cancel membership, end program participation, and remove visitation access. Any individual listed on any state or national sexual offender registry shall be denied access to the YMCA of Northern Rock County facilities, grounds, and program venues. The YMCA will suspend membership and activity privileges of any person accused of sexual assault or abuse of a minor until allegations are cleared. 

 Membership Payment 

All memberships must be set up as a monthly bank draft or an annual payment. Bank drafts must be set through savings or checking accounts or credit cards.  

Canceling Your Membership  

We will be sorry to see you leave, but if it becomes necessary to cancel your membership, please provide a 5-day notice in advance of your bank or credit card draft date.  

You can do this by stopping by our Welcome Desk at either location or by sending an email to [email protected] or [email protected].  

Annual memberships which are prepaid will terminate at the end of their term.  No cancelation notice is required.  

Membership Credit Vouchers/Refunds  

• Membership dues are non-refundable. It is the responsibility of the member to monitor their account activity and contact Member Services immediately with questions concerning their account.    
• Annual Membership dues which are prepaid are non-refundable.  
• If you were incorrectly charged due to the YMCA’s failure to cancel or put the membership on hold, a full refund will be given as long as the refund is accompanied by proper documentation (i.e. hold form, cancel form, email, etc).  
• Credit Vouchers do not expire. 
• During unexpected or expected maintenance closures of equipment and or amenities, the YMCA will not issue credits or refunds toward membership dues.  If programs are canceled due to maintenance or equipment failures, the program participant may receive a pro-rated reimbursement for that class date.

Check-In Procedure 

Your safety is our number one concern! While you and your family are here using our facility, we want you to feel safe. For that reason, we require everyone, each time they visit the Y, to either scan their membership card, scan your barcode from your device, show a community participant pass, or check in with a photo ID. The YMCA of Northern Rock County compares its membership database to the National Registry of Convicted Sex Offenders daily. It is our policy to terminate the membership or deny access to anyone registered as a sex offender.  

Members: 

Your membership keytag is your key to the YMCA of Northern Rock County! Present your card every time you enter the building. All members receive a membership card when they join. If you haven’t received your photo card yet, please stop at the Welcome desk to have your picture taken. If a member forgets his/her card, the member must verify membership with a photo ID. Please let our staff know if you need a replacement card. Personal belongings may not be given as a substitute for your membership card. 

Community Participants in Programs: 

Program participants must register at the Welcome Desk prior to attending the first class of the session. The participant will receive a Community Participant Pass valid for the length of the class. The participant will need to bring that pass for each class to be admitted into the building. Photo ID is required for those 18 years and older accompanying the participant to class. 

Day Pass Users: 

Guests 18 years and older must present a photo ID card each and every time they purchase a day pass. Day passes can only be purchased at the membership desk.  For day pass pricing click here.

Nationwide Membership 

Nationwide members are welcome at the YMCA of Northern Rock County. Please bring your Y membership card or a photo ID. 

Photo ID 

Guests over the age of 18 are required to present a photo ID, membership card with photo or community participant pass each time they enter the facility. For your safety, the Y denies membership, access to the facility, or participation to registered sex offenders. 

Dress Code Policy 

Please promote our core values of caring, honesty, respect, and responsibility when engaging with members. Preserve personal space and refrain from wearing clothing with offensive language or controversial slogans. We want all of our members, program participants, and guests to feel safe and comfortable while in our facility.

The YMCA of Northern Rock County dress code supports equitable facility access and is written in a manner that does not reinforce stereotypes. To ensure effective and equitable enforcement of this dress code, YMCA staff shall enforce the dress code consistently and in a manner that does not reinforce or increase marginalization or oppression of any group based on race, sex, gender identity, gender expression, sexual orientation, ethnicity, religion, cultural observance, household income, or body type/size.

• Members, program participants, and guests should be able to dress comfortably and be in the facility without fear of or actual unnecessary discipline or body shaming.
• Clothing must be activity appropriate. For instance, swimwear must be worn in the pool, closed-toe athletic shoes with non-marking soles must be worn in the gym and in the Wellness Center, chests and backs must be covered.
• All members and staff should understand that they are responsible for managing their own personal “distractions” without regulating individual members’ clothing/self-expression.

This dress code is designed to accomplish several goals:

• Maintain a safe environment.
• Allow members to wear clothing of their choice that is comfortable.
• Prevent members from wearing clothing or accessories with offensive images or language, including profanity, hate speech, and pornography.
• Prevent members from wearing clothing or accessories that denote, suggest, display or reference alcohol, drugs or related paraphernalia or other illegal conduct or activities.

Aquatics Dress Code

To keep swimmers safe and our pools healthy, appropriate modest swim attire is required. Examples of appropriate attire include bikini, two-piece suits, one-piece suits, racing jammers and reusable or disposable swim diapers. Swim Diapers must be covered by a swimsuit or swim trunks.

• String bikinis, jeans, underwear, high cut swimsuits exposing buttocks are not permitted.

Members and guests are encouraged to be responsible for their personal comfort and safety by requesting that the offensive behavior be stopped from any person whose behavior is in violation of the Code of Conduct listed above. If a member feels uncomfortable confronting the person directly, they should report it immediately to a Y staff person. Our staff are here to help make the Y the best part of your day.  

Dress Code Policy 

Please promote our core values of caring, honesty, respect, and responsibility when engaging with members. Preserve personal space and refrain from wearing clothing with offensive language or controversial slogans. We want all of our members, program participants, and guests to feel safe and comfortable while in our facility.

The YMCA of Northern Rock County dress code supports equitable facility access and is written in a manner that does not reinforce stereotypes. To ensure effective and equitable enforcement of this dress code, YMCA staff shall enforce the dress code consistently and in a manner that does not reinforce or increase marginalization or oppression of any group based on race, sex, gender identity, gender expression, sexual orientation, ethnicity, religion, cultural observance, household income, or body type/size.

• • Members, program participants, and guests should be able to dress comfortably and be in the facility without fear of or actual unnecessary discipline or body shaming.
  • Clothing must be activity appropriate. For instance, swimwear must be worn in the pool, activity appropriate shoes with non-marking soles must be worn in the gym and in the Fitness Center, chests and backs must be covered.
  • All members and staff should understand that they are responsible for managing their own personal “distractions” without regulating individual members’ clothing/self-expression.

This dress code is designed to accomplish several goals:

• • Maintain a safe environment.
  • Allow members to wear clothing of their choice that is comfortable.
  • Prevent members from wearing clothing or accessories with offensive images or language, including profanity, hate speech, and pornography.
  • Prevent members from wearing clothing or accessories that denote, suggest, display or reference alcohol, drugs or related paraphernalia or other illegal conduct or activities.

Aquatics Dress Code

To keep swimmers safe and our pools healthy, appropriate modest swim attire is required. Examples of appropriate attire include bikini, two-piece suits, one-piece suits, racing jammers and reusable or disposable swim diapers. Swim Diapers must be covered by a swimsuit or swim trunks.

• String bikinis, jeans, underwear, high cut swimsuits exposing buttocks are not permitted.

Members and guests are encouraged to be responsible for their personal comfort and safety by requesting that the offensive behavior be stopped from any person whose behavior is in violation of the Code of Conduct listed above. If a member feels uncomfortable confronting the person directly, they should report it immediately to a Y staff person. Our staff are here to help make the Y the best part of your day.  

Member Code of Conduct 

We are committed to providing a safe and welcoming environment for all members and guests. To promote safety and comfort for all, we ask individuals to act appropriately at all times when they are in our facility or participating in our programs. Our Code of Conduct reflects our core values of caring, honesty, respect, and responsibility.  

Specifically, members and guests are NOT to engage in the following activity including:  

• Angry or vulgar language including swearing, name-calling, or shouting.  
• Intentional physical contact with another person in an angry, threatening, or sexual manner.  
• Any demonstration of sexual activity.  
• Harassment, intimidation, abuse or bullying by words or gestures, body language, or any other menacing behavior.  
• Inappropriate attire. YMCA dress code is enforced by Y staff.  
• Theft or behavior that results in the destruction of property.  
• Carrying, or concealing weapons or devices or objects that may be used as weapons.  
• Using or possessing illegal substances, alcohol, or tobacco on Y property, Y vehicles, or at Y sponsored programs.  
• Chronic disregard for Y policies.  
• Any conduct that is inappropriate, threatening, or offensive in nature.  
• The use of cell phones with cameras and all other camera or video recording devices are PROHIBITED in all bathrooms, locker rooms, and changing areas.  

Electronic Devices 

Any use of Electronic Devices including, but not limited to phone calls, texting, taking photos or videos, or internet use is prohibited while in all locker rooms and restrooms. 

When using an electronic device in our facility and program areas, the below expectations must be met: 

• Pictures/Videos should only be of those in your party. 
• Do not take pictures or videos of members or program participants. 
• If the staff feel this is being abused, you may be asked to stop and delete any pictures or videos.  

Photos and Videos 

From time to time, pictures and videos may be taken of participants to use for promotional purposes. These pictures will be used in publications, on our website, and on social media platforms. If you do not wish to have your photo taken, please notify the photographer or class instructor. The Y is not responsible for photos and videos that were taken by non YMCA employees. 

Program Registration 

As a Y member, you’ll have priority when it comes to programs that require registration. Registration is easy online at www.ymcanrc.org/programs or in person at our Welcome Desk.  

Program Payment 

Some classes offered at the Y are included with your membership; however, some classes have additional fees that must be paid in full at the time of registration. Payment can be made by cash, check, Visa, MasterCard, or Discover. 

Member Rate (M) 

To receive the reduced member program rate, the individual being registered must be a Y member, and the membership must remain active during the program you are enrolling in. If the membership lapses during the class, the difference between the member and community participant rate must be paid. 

Community Participant Rate (CP) 

When you are not an active YMCA of Northern Rock County member, you are subject to a CP rate for any class or program offered. 

Canceled Programs & Classes/Credit Vouchers/Refunds 

• Programs/classes that land on holidays will be prorated at the time of payment.  
• Programs/classes that are canceled for inclement weather will receive a credit voucher.
• Programs/classes lacking sufficient enrollment may be canceled. If this happens, you may transfer to another program, receive a credit voucher or receive a refund. 
• The Y reserves the right to change program/class times or locations should a situation arise.
• Program/class participants will be notified of the change, and a credit voucher or a refund will be issued if the participant is unable to attend the new program time. 
• If you need to withdraw from a program before it begins, we will be happy to issue a credit voucher; refunds are not given. 
• Late registrations are accepted for most classes, up to 2 weeks into a session; however, class fees will not be prorated. 
• Credit Vouchers are an electronic deposit of the credit amount into the member/participant’s YMCA account. It can be redeemed toward any program the YMCA of Northern Rock County offers.  Credit vouchers can not be used online.  They can be used in person at any branch or over the phone. 
• Credit vouchers do not expire. 

Tobacco, Alcohol and Drug Policy 

For the optimal health of all members, participants, volunteers, and staff of the YMCA of Northern Rock County, our grounds, facilities, and off-site program areas are tobacco, alcohol, and drug-free environments. Any types of drugs, tobacco, alcohol, or controlled substances are prohibited. This includes, but is not limited to, cigarettes, electronic cigarettes, cigars, pipes, water pipes, vapes, chewing tobacco, and snuff, as well as any drugs (except those properly prescribed by a physician and used in accordance with the physician’s instructions). 

Individuals under the influence of alcohol or drugs are prohibited from the grounds of the YMCA Northern Rock County, facilities, and offsite program areas. 

Accident, Injury, or Incident 

All members, guests and community participants are required to have a hold harmless agreement signed prior to use. The Y assumes no responsibility for injuries incurred while participating in Y activities.

We do our best to keep you safe, but if an accident, injury or unusual incident does occur, please report it to the Welcome Desk immediately. The Y recommends all members and participants consult a physician prior to starting an exercise program. 

Youth ages 10 and up are allowed in the facility with supervision.

Youth ages 9 and younger must be accompanied by a parent or guardian.

• Arrive on time – A good warm up is an important aspect of a successful workout; late arrivals are disruptive to other participants.
• Arrive EARLY to new classes – If you’re new to a class, please make sure to arrive 10 minutes early to acquaint yourself with the needed equipment, the space and the instructor.
• Stay for the whole class – The cool down is just as important as the warm-up; leaving class early is also disruptive to other participants and the flow of the class. 
• Keep conversation to a minimum – Let’s leave the socializing for after class. We want everyone to be able to hear and follow the instructor.
• Participate in the entire class – Please refrain from ‘doing your thing’ while in class or putting equipment away early, this will allow for better class flow and less disruptions.
• Wait your turn – Please wait until class is over before entering the studio for the following class. 
• Phone free zone – Group Exercise spaces are phone free zones. Please silence your phones while participating in class. Photos or recording are not allowed. 
• Stay hydrated! – You don’t have to wait for water breaks to get water; make sure you hydrate before, during or after class.
• Wipe down equipment – Please wipe down equipment after you use it. Spray bottles with cleaning solution and paper towels are provided for you.
• Return all equipment to it’s proper place after the class is finished.
• Store your belongings – Please leave all of your belongings in a locker or tucked away in space provided.
• Save Your Spot – Class reservations are only valid until the music comes on and class begins. Once the class begins, anyone is welcome to take an empty spot.
• Talk to us! Instructors love to hear your feedback. Group Fitness classes are designed for YOU. If you have a comment, suggestion or helpful feedback – let us know!

Youth ages 8+ may participate in any Group Fitness class WITH a parent.

Youth ages 12+ may participate in any Group Fitness.

Aquatic Center:

• Ages 0 – 6 Guardian must be in the pool with the swimmer.
• Ages 7 – 11 Guardian must be on the pool deck in close proximity to swimmer at all times.
• Ages 12+ No guardian supervision required.
• Any child less than 60” tall will be tested if they wish to swim in the Current Channel or Activity pool

During designated Water Walking times the current channel is available for ages 14+ only

Lap pool:

• Ages 14+
• Anyone under the age of 14 will have to test with a lifeguard and be able to swim 100 yards continuously
• Anyone under the age of 12 will need supervision on the pool deck

Youth Fitness Orientations

Our youth fitness orientations consist of safely learning the equipment and exercises that keep fitness fun and engaging. YFO’s are available during hosted weight room hours or by appointment.

Ages 10-11

May use the Fitness Center & Weight Room with an Adult supervising at all times. Youth Fitness Orientations are available during Hosted Weight Room hours or by appointment.

Ages 12-15

May use the Fitness Center & Weight Room by themselves after completing a Youth Fitness Orientation.

Ages 16+

May use Fitness Center & Weight Room by themselves at any time. 

Janesville YMCA

Adult Locker Rooms
Adults 18+

Youth Locker Rooms
Youth ages 10-17

Adults may utilize the Youth Locker Rooms from 5-9AM Monday through Friday. During swim lessons, same gendered parent/guardians may accompany youth in the locker room, using the keycard scanner on the main entrance (not the pool entrance). 

Family/Coed Locker Rooms
The Locker Room adjacent to the Aquatic Center is open to all ages.

The Locker Room adjacent to the whirlpool is intended for adults 18+ only.

Parker YMCA
The Men’s and Women’s Locker Rooms are available to all ages 10+. Please refer to the facility age use policy regarding supervision requirements for youth 9 and under.

In the event of inclement weather, the Y will make every effort to continue services at our branches and throughout our programs. However, in certain conditions when safety becomes a concern, branch closures and program cancellations may be necessary. Information regarding cancellations will be publicized through our website, Facebook page, and local news channels. 

For more than 170 years, the YMCA has been on a journey to help build a more inclusive society that is truly for all. With community demographics rapidly changing, opportunity gaps and social divides widening, our communities need the Y to be a leader in driving social progress/change. For us to reach our full potential as a leader in advancing equity for all, every YMCA—no matter its size, budget, location, or constituencies—must play a role.

As we see community members coming together across our state and country calling for equity and justice, we ask you to join us in working toward individual, organizational and societal change. We ask you to become part of our global effort to end racism and speak up against prejudices towards a persons’ ethnicity, gender identity, national origin, faith, age, income level, sexual orientation, immigration status or other protected status. We can begin this work by educating ourselves on true historical facts, structural biases and other factors of diversity.

At the YMCA, we believe in our core values of Caring, Honesty, Respect and Responsibility and we work daily to foster these values in everyone we serve. We pledge to do more.

We pledge to prioritize:

1.   Support for YMCA staff of color, and those who wish to create safe spaces for dialogue, healing and action towards racial equity within our YMCA and communities we serve.

2.   Strong partnerships between the YMCA and Rock County businesses, government agencies, school districts and non-profit organizations to strengthen our policies, practices, programs and other efforts to help eliminate the racism that plagues not only our community, but our nation.

3.   To be a place for all – of races, ethnicities, genders, national origins, faiths, age income levels, sexual orientations or immigration status.

4.   Transparency in reporting outcomes of these efforts

At the YMCA of Northern Rock County, we hear you and are here for you. 

We recommend that you do not bring valuables or large sums of money to the Y. Members and guests are responsible for securing their own belongings. We suggest you bring a lock for your locker protection. The Y is NOT responsible for lost, stolen or damaged personal property.

Pets are not permitted in any program areas of the Y, indoor or outdoor, with the exception of service animals.

As stated in our Code of Conduct, the YMCA of Northern Rock County exercises the right to prohibit any individual from entering its facilities or remaining on the properties while carrying any weapon or firearm. This prohibition is in accordance of WI State Law and is for the safety of our members, participants, volunteers and staff. 

Violators are subject to immediate removal from the premises and criminal prosecution. Wis Stat. 943.13. (1m) (c). 

The YMCA is a non-profit governed by a Board of Directors elected by membership at our Annual Meeting in/around May. Bylaws are reviewed on a regular basis and available here.

Any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability, is allowed in our facility.  Service dogs are allowed to accompany the handler to any place in the building or facility where members of the public, program participants, customers, or clients are allowed, apart from the Aquatic Center. Animals are not allowed in the water, but may stay on the pool deck.

Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA, and therefore are NOT allowed in our facility.  Pets and all other species of animals or dogs that are not service animals are NOT allowed in our facility.